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Returns & Refund Policy

Last updated: June 2026

Summary: We accept returns for manufacturing defects reported within 7 days of delivery. Custom orders and cut tiles are non-returnable. Transit breakage must be reported within 24 hours.

1. Return Eligibility

We accept returns under the following conditions:

  • Manufacturing defects (cracks, warping, incorrect dimensions, colour inconsistency beyond natural variation)
  • Wrong product supplied (different from what was ordered)
  • Significant transit damage — must be reported within 24 hours of delivery with photographs

2. Non-Returnable Items

  • Custom orders (bespoke profiles, custom dimensions, logo-printed tiles, special-colour batches)
  • Cut or partially used tiles and bricks
  • Products that have been installed or laid
  • Products with damage caused after delivery (breakage during storage, improper handling)
  • Natural colour variation in clay and terracotta — this is expected and not a defect

3. Return Timeframe

  • Manufacturing defects: Report within 7 days of delivery
  • Transit damage: Report within 24 hours of delivery with photographs
  • Wrong product: Report within 7 days of delivery

Claims made after these windows cannot be accepted. Please inspect your order on delivery.

4. How to Initiate a Return

  1. Email sales@cornationclay.com or WhatsApp +91 89216 84901
  2. Include your order number, photos of the defective/damaged product, and a brief description
  3. Our team will respond within 2 business days with return instructions
  4. Products must be returned in their original packaging where possible
  5. Return transport cost is borne by Cornation Clay for manufacturing defects or wrong products. Transit damage claims are handled case by case.

5. Refund Process

Once we receive and verify the returned goods:

  • Replacement: We will dispatch replacement stock within 5–7 business days (preferred option)
  • Refund: If replacement is not possible, a full refund will be issued within 7–10 business days to the original payment method
  • For advance payments made via bank transfer, refunds are issued via NEFT/RTGS to the originating account
  • Online payment refunds (Razorpay) are processed to the card/UPI/wallet used at the time of payment

6. Partial Orders

If part of an order is defective and part is acceptable, we will replace or refund only the defective portion. You are not required to return the entire order.

7. Contact for Returns

Cornation Clay
7/226 PO Avinissery, Ollur, Thrissur, Kerala 680306
Email: sales@cornationclay.com
Phone / WhatsApp: +91 8547029482 / +91 89216 84901