Shipping Policy
Last updated: June 2026
Summary: We deliver across all 14 districts of Kerala. Thrissur and nearby districts: 2–3 days. Pan-Kerala: 4–7 days. Pan-India: 7–14 days. Transport charges are quoted at the time of order.
1. Delivery Areas
| Zone | Area | Estimated Time |
|---|---|---|
| Local | Thrissur, Ernakulam, Palakkad | 2–3 business days |
| Kerala | All 14 Kerala districts | 4–7 business days |
| South India | Tamil Nadu, Karnataka, Andhra Pradesh, Telangana | 7–10 business days |
| Pan India | Rest of India | 10–14 business days |
*Self-pickup from our Ollur facility is always available at no transport cost.
2. Dispatch Timeline
- In-stock items: Dispatched within 2–3 business days of payment confirmation
- Made-to-order / custom: Production timeline confirmed at the time of order (typically 7–21 business days depending on quantity and specification)
- Dispatch is subject to full payment or payment as per agreed terms
3. Shipping Charges
Clay tiles and bricks are heavy, fragile goods. Transport charges depend on order weight/volume, delivery location, and vehicle type required. Charges will be calculated and communicated at the time of order confirmation. For large orders, we work with dedicated transport providers who specialise in fragile building materials.
- Self-pickup: Free — collect from 7/226 PO Avinissery, Ollur, Thrissur, 680306
- Thrissur local delivery: Flat rate quoted at order time
- Pan-Kerala / Pan-India: Calculated by weight/volume and distance
4. Packaging
All products are packaged with protective padding and secured for road transport. Tiles are stacked and shrink-wrapped to prevent movement. Jali panels and decorative items receive additional foam padding. Despite careful packaging, minor chips at corners are possible in transit — this is considered acceptable and is not grounds for return.
5. Tracking Your Order
Once your order is dispatched, we will send the transport vehicle number and driver contact via WhatsApp or email. For large orders, our logistics team will coordinate directly with you to arrange site access for unloading.
6. Receiving Your Order
- Please inspect the shipment on delivery before signing the delivery receipt
- Report visible transit damage within 24 hours with photographs to sales@cornationclay.com or WhatsApp
- Ensure adequate manpower is available for unloading — clay tiles and bricks are heavy goods
- Store in a covered, dry area immediately on receipt
7. Delays & Force Majeure
Cornation Clay is not responsible for delays caused by monsoon flooding, road conditions, transport strikes, or other events beyond our control. We will communicate any significant delays proactively. If a delay exceeds 14 days beyond the committed date, you may request a full refund of any advance paid.
8. Contact
Cornation Clay
7/226 PO Avinissery, Ollur, Thrissur, Kerala 680306
Email: sales@cornationclay.com
Phone: +91 8547029482 | WhatsApp: +91 89216 84901